This section describes the knowledge and skills required for this unit

Required knowledge

Applicable customs and quarantine regulations

Client service requirements including language courtesy behaviour and problem solving

Efficient use of resources when packing and wrapping furniture and effects for international removal

Furniture dismantling techniques

Housekeeping standards and procedures during a removal

Industry standards and workplace procedures and policies for packing and wrapping furniture and effects for international removal

Packing and wrapping techniques for various types of furniture and effects for international removal to prevent damage during the removal process

Packing and wrapping techniques to optimise load space during shipping international furniture and effects

Restrictions on hazardous items applicable to international removal of furniture and effects

Risks when packing and wrapping furniture and effects during a removal and related precautions to control these risks

Various modes of shipping international furniture and effects

Work health and safety WHSoccupational health and safety OHS procedures and guidelines concerning wrapping and packing furniture and effects

Required skills

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Apply precautions and required action to minimise control or eliminate hazards that may exist during packing and wrapping furniture and effects for international removal

Communicate effectively with others when packing and wrapping furniture and effects for international removal

Complete documentation related to packing and wrapping furniture and effects for international removal including legibly completing labels and packing lists

Implement contingency plans for unexpected situations that may arise when packing and wrapping furniture and effects for international removal

Interpret and follow operational instructions and prioritise work

Monitor work activities in terms of planned schedule

Promptly report andor rectify identified problems that may occur when packing and wrapping furniture and effects for international removal in accordance with regulatory requirements and workplace procedures

Read and interpret instructions procedures and information relevant to packing and wrapping furniture and effects for international removal

Select and use required personal protective equipment PPE conforming to industry and WHSOHS standards

Work collaboratively with others when packing and wrapping furniture and effects for international removal

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements Performance Criteria Required Skills Required Knowledge and include

required knowledge and skills

relevant legislation workplace procedures and industry standards

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over time and in a suitable range of contexts

Resources for assessment include access to

range of relevant exercises case studies andor other simulated practical and knowledge assessments

appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment

applicable documentation including workplace procedures regulations industry standards codes of practice and operation manuals

Method of assessment

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate to this unit

direct observation of the candidate packing and wrapping and dismantling and furniture and effects for international removals

direct observation of the candidate applying relevant WHSOHS requirements and work practices

Items to be packed and wrapped for international removal may include:

Clients may be:

Operations may be conducted:

Materials may include:

Personal protective equipment may include:

Equipment and tools may include:

Work may be conducted in:

Furniture and effects to be packed and wrapped may require:

Documentation may include:

Hazards during packing and wrapping furniture and effects may include:

Appropriate personnel may include: